FAQ

MPG Sàrl is a Luxembourg family business founded in 2006 by Georges Schmit and now run by his grandsons Mathis and Maxime. MPG has installed over 2,000 stairlifts in more than 260 Luxembourg municipalities.

• Official Otolift partner in Luxembourg
• Free home visit and no-obligation quote
• Full support with care insurance (Assurance Dépendance)
• 24/7 after-sales service across Luxembourg

Learn more about MPG on the page About us.

Yes, MPG guides you through the entire Luxembourg care insurance process: from the R20 medical report and AEC assessment to CNS approval. MPG prepares the technical quote that completes your file.

Details on our page Care Insurance.

At MPG, the price of a stairlift depends on several factors:

• Stair type (straight, curved, spiral)
• Chosen model and options
• Length and complexity of stairs

Contact MPG for a free quote.

No, installing a stairlift does not require major construction works. The stairlift is fixed directly to the stairs, not to the wall.

Discover our Modul-Air Smart with ultra-compact monorail.

Yes, at MPG we adapt the stairlift to virtually any staircase configuration. Over 2,000 installations in Luxembourg have brought our team to every one of these configurations:

• Straight stairs
• Curved stairs
• Spiral stairs
• Outdoor stairs

View MPG's product range: Stairlifts

A stairlift is easy to use:

1. Sit on the seat and fasten the belt
2. Press the joystick in the desired direction
3. Release the joystick to stop

Remote controls also allow calling the empty seat.

Stairlifts installed by MPG come with multiple safety systems:

• Automatic stop when obstacle detected
• Safety belt
• Swivel and locking seat
• Sensors under footrest
• Soft start and stop

No, the stairlift is designed to leave the passage free:

• Fully foldable seat, armrests and footrest
• The ultra-compact rail is only 60mm wide
• Your handrails can stay in most cases

The Modul-Air Smart has the most compact monorail in the world.

Maintenance of a stairlift purchased from MPG is minimal:

• Regular cleaning of the rail
• Annual check by an MPG technician

Contact us for more information about our maintenance services.

Every Otolift stairlift installed by MPG includes a built-in battery backup that takes over automatically the moment mains power is lost. You can keep using the lift until you safely reach the top (or bottom) — and the battery typically supplies 20 to 30 further trips before recharging.

The battery is hidden inside the seat housing and recharges automatically once the mains return — no maintenance needed.

At MPG Sàrl, after-sales service is in-house and not outsourced. For an emergency (lift stuck, user trapped) we intervene within 4 hours anywhere in Luxembourg, 24 hours a day, 7 days a week. For non-urgent issues the call-out typically happens within 24 to 48 hours.

Most spare parts (fuses, sensors, seat components) are stocked locally in Luxembourg — no waiting for imports from the Netherlands.

Yes. Because the rail is bolted directly to the treads (not the wall), only a row of small bolt holes remains on the step surface after removal — most customers barely notice them, hidden under the stair nosing. MPG handles dismantling and patch-up on request.

MPG also buys back used Otolift lifts in good condition, making your initial investment even more cost-effective.

Yes, the Luxembourg care insurance can fully cover the cost of an MPG stairlift. The conditions are:

• Prescription by a doctor
• Assessment by the AEC
• Approval by the CNS

Learn more on our page Care Insurance.